Sitebench Terms of Service

1. About Sitebench

Sitebench is a New Zealand-based construction management software platform designed to assist builders and construction businesses with estimating, project management, scheduling, site operations, financial tracking, and client communication. These Terms govern your access to and use of the Sitebench service.

Sitebench is operated by Sitebench. Further legal entity details will be published here once they are confirmed.

2. Acceptance of Terms

By accessing or using Sitebench, you agree to be bound by these Terms. If you do not agree to these Terms, you should not access or use the service. If you are using Sitebench on behalf of a business, you represent that you have authority to bind that business to these Terms.

3. Eligibility and Accounts

• You may only access Sitebench through an authorised account.
• You must provide accurate and complete information when creating or updating your account.
• You are responsible for keeping your login credentials secure and confidential.
• You are responsible for all activity that occurs under your account or accounts that you manage.
• You are responsible for ensuring that any staff or users you invite to Sitebench are authorised to access the information and features made available to them.
• You must promptly notify Sitebench if you become aware of any unauthorised use of your account or any security breach.

4. Sitebench Service

Sitebench provides cloud-based software tools to help you manage your construction business. Sitebench is a software service only. Sitebench does not itself perform building, construction, accounting, legal, tax, engineering, or professional construction services. Information or output provided by Sitebench — including AI-assisted features — is not a substitute for professional advice.

5. Subscription and Billing

Sitebench may offer paid subscription plans. The current commercial plan offered by Sitebench is displayed on the Pricing page, which remains the authoritative place for the currently offered commercial plan.

Current subscription

• The current Founding Rate subscription price is $199 NZD per month, including GST, where this plan is offered.
• Billing is monthly in advance. Each payment purchases the following 30-day subscription period of Sitebench access.
• Recurring billing applies until the subscription is cancelled.
• Payments are processed through a third-party payment processor (such as Stripe). Sitebench does not store full payment-card details itself; those are handled by the payment processor.
• Subscription continues until cancelled. Cancellation prevents the next renewal but does not terminate the current paid period.

Failed payments

• If a recurring payment fails, Sitebench may attempt to collect payment again.
• You will be given a reasonable opportunity to correct your payment details.
• Sitebench may suspend access if payment remains overdue. An initial grace period of approximately 7 days is intended where operationally appropriate.
• Sitebench may eventually terminate the subscription if payment remains unresolved.
• Sitebench will not automatically delete your data immediately following a failed payment.

The pricing structure above is designed to allow Sitebench to offer additional plans in the future without rewriting these Terms.

6. Early Access

• Sitebench may operate an Early Access programme during which access to the service may be free.
• Early Access features may change, and Early Access availability may end.
• Sitebench will communicate any material transition from Early Access to paid service.
• Early Access users are not automatically charged merely because Sitebench transitions to paid subscriptions. Paid subscription requires explicit customer agreement and activation.
• Any stated Early Access timeframe (for example, approximately 2–3 months) is indicative and does not create a contractual guarantee that Early Access will end on a specific date.

7. Founding Rate

• Qualifying founding customers may be offered a promotional Founding Rate of $199 NZD per month, including GST.
• The Founding Rate is locked for the customer's first 12 months of paid subscription where this rate is offered.
• The 12-month price lock is a price guarantee from Sitebench — it is not a 12-month customer lock-in contract. You may still cancel at any time.
• After the Founding Rate period expires, Sitebench may move the customer to the then-current applicable subscription price.
• Customers will receive reasonable advance notice of a material subscription price change before it takes effect.
• The future standard public price has not yet been announced.

8. Cancellation

• You may cancel your subscription at any time.
• Sitebench has no long-term lock-in contract.
• Cancellation prevents the next recurring payment from being taken.
• Your access continues until the end of the subscription period you have already paid for.
• Requesting cancellation does not immediately terminate your access.
• Cancellation does not ordinarily create a partial-period refund for the remaining days of the current paid period.

9. Refunds

Payments are made in advance for each 30-day subscription period. If you cancel during an already-paid subscription period, your access continues until that paid period expires, and cancellation prevents the next renewal. Unused days within the current paid period are not ordinarily refunded or pro-rated.

Except where required by applicable law, payments are non-refundable. Nothing in these Terms excludes, restricts, or modifies any rights or remedies that cannot lawfully be excluded under applicable New Zealand law.

10. Customer Data

You retain ownership of the business and project information you enter into Sitebench. Sitebench receives the rights necessary to host, process, back up, and display that information to provide the service to you. Sitebench does not claim ownership over your construction or project data.

11. Customer Responsibilities

You are responsible for the accuracy and lawfulness of the information you enter into Sitebench, including:

• project records and financial information;
• invoices, estimates, and bills;
• documents and uploaded material;
• staff records and client information;
• supplier and subcontractor information; and
• any other information you or your authorised users enter into the service.

You are responsible for ensuring that you have appropriate authority to enter and use information about your clients, staff, suppliers, and subcontractors, and for complying with the obligations applicable to your own business.

12. Acceptable Use

You must not:

• use Sitebench for any unlawful purpose;
• attempt to gain unauthorised access to any part of the service or another company's information;
• engage in malicious activity, security attacks, or deliberate service disruption;
• misuse Sitebench AI functionality, including by relying on AI output as professional advice or by attempting to extract another user's data through AI features;
• introduce malware, viruses, or harmful code; or
• use the service in a way that could damage, disable, or impair the service.

13. AI Features

Sitebench contains or may contain AI-assisted functionality, such as Site Coach and AI-assisted content or estimating tools. The following applies to AI features:

• AI output may be incomplete, incorrect, or unsuitable for your situation.
• AI output is assistance only — it is not professional advice.
• Important decisions should be independently reviewed by an appropriate professional before you rely on them.
• You remain responsible for decisions and actions you take based on AI output.
• AI features should not be relied upon as legal, tax, accounting, engineering, health and safety, or regulatory advice.

Sitebench does not exaggerate the capabilities of its AI features. AI is a tool to assist you — not a replacement for professional judgement.

14. Third-Party Services

Sitebench may use or integrate with third-party services for areas such as hosting, authentication, email, payment processing, analytics, security, and AI functionality. You are responsible for any third-party accounts you connect to Sitebench and for complying with the terms of those third-party services.

Specific integrations are available only where actually implemented. Sitebench does not claim integrations are live unless they have been made available to users.

15. Availability and Changes

• Sitebench may maintain, update, modify, or fix the service at any time.
• Features may change, be added, or be removed.
• The service may occasionally experience outages or maintenance periods.
• Sitebench does not guarantee 100% uptime or uninterrupted access.

16. Intellectual Property

Sitebench retains all rights in the Sitebench software, branding, interface, original platform content, and underlying intellectual property. You retain ownership of your customer content and data.

17. Privacy

For information about how Sitebench handles personal information, see the Privacy Policy.

18. Suspension and Termination

Sitebench may suspend or terminate access in reasonable circumstances, including:

• unpaid subscription where a reasonable grace period has been provided;
• serious breach of these Terms;
• security abuse or unlawful activity; or
• where necessary to protect the service or other users.

Sitebench will act reasonably and, where appropriate, provide notice before suspending or terminating access.

18A. Account Deletion

Self-service account deletion is available from within the application's Account Settings. When you delete your account, your account access is disabled, your personal profile information is removed or anonymised where appropriate, and your access to all companies and Client Portal projects is revoked.

• Account deletion does not cancel or delete the company itself, nor any company, project, financial, or audit records.
• Company-owned business records — including projects, invoices, bills, timesheets, estimates, variations, documents, photos, financial records, audit history, and approval signatures — may remain where required for legitimate business, legal, security, or regulatory purposes.
• Account deletion and subscription cancellation are different actions. Account deletion is intended to be permanent; subscription cancellation stops future billing without deleting your account.
• The Sitebench Platform Owner account cannot be deleted through self-service.

19. Data Following Cancellation

After cancellation, Sitebench may retain your account and customer data for a limited period to allow reactivation, data export, legal compliance, security, dispute resolution, and legitimate operational requirements. The intended ordinary reactivation and export window is approximately 90 days following cancellation.

Sitebench does not promise automatic irreversible deletion exactly on day 90. Some information may be retained longer where reasonably necessary or legally required.

20. Disclaimers

Sitebench is provided on a reasonable-efforts basis. To the extent permitted by law, Sitebench makes no warranties or representations about the accuracy, reliability, or completeness of the service or any output it produces. Nothing in these Terms excludes or limits any rights or remedies that cannot lawfully be excluded under applicable New Zealand law.

21. Liability

To the extent permitted by law, Sitebench's liability for any claim arising out of or relating to these Terms or the service is limited to the amount you have paid to Sitebench in the 12 months preceding the claim, or such lesser amount as may be required by law.

To the extent permitted by law, Sitebench is not liable for indirect, incidental, special, or consequential damages. Nothing in these Terms excludes or limits liability that cannot lawfully be excluded under applicable New Zealand law.

This section should receive professional New Zealand legal review before Sitebench's broad commercial launch, particularly regarding the application of the Consumer Guarantees Act 1993 and the Fair Trading Act 1986 to business-to-business SaaS contracting.

22. New Zealand Law

These Terms are governed by New Zealand law. Any dispute arising out of or relating to these Terms is subject to the exclusive jurisdiction of the New Zealand courts, subject to any mandatory rights that apply.

23. Changes to Terms

Sitebench may update these Terms from time to time. Material changes will receive reasonable notice where appropriate. Continued use of Sitebench after changes take effect constitutes acceptance of the updated Terms.

24. Contact

If you have any questions about these Terms, you can contact Sitebench using the following:

A public legal and support contact email will be published here once confirmed. Until then, existing Sitebench customers can contact Sitebench through the in-app support channels.